Delivery & Returns

Delivery

Any order placed before 1 pm (Paris time) ships the same day. After 1 pm, it ships on the next working day. You receive your tracking link by e-mail as soon as it ships.

Destination	Pick-up point	Home delivery	Delivery time
France	€3.90 free from €39	€6.90 free from €59	1 to 3 working days
European Union	€4.90 free from €49	from €6.90 free from €69	2 to 5 working days
Outside the European Union	—	€14.90	3 to 10 working days

Prices include VAT; delivery times count from shipping. The delivery methods and exact rate for your country are shown at checkout. Outside the European Union, import duties and taxes are payable by the recipient. Delivery within Europe only: for any other destination, write to info@inlandsis.fr.

If the parcel is damaged, note your reservations with the courier; if it is open or pierced, refuse it.

Returns

You have 60 days from receipt to return an item, in France and the European Union. A return label is always provided.

• Store credit: free return. Full value of the returned items, valid for 12 months on our website.
• Refund: €4.90 deducted. To your original payment method, visible within 3 to 5 working days depending on your bank.

Three steps

1. On our returns portal, enter your order number and e-mail address.
2. Choose the items, the reason, then store credit or refund. Print the label.
3. Drop off the parcel: your credit or refund is issued as soon as it reaches our warehouse.

Items must be clean, complete and in new condition, in their original packaging if there was one. Try them on indoors, on a clean dog.

Special cases

• Different size: no direct exchange. Choose store credit (free return), then place a new order.
• Faulty item, damaged parcel or our mistake: write to info@inlandsis.fr instead of using the portal. All costs are on us.
• Outside the European Union: write to info@inlandsis.fr before sending anything. We look first for a solution that avoids a physical return.
• Order not found on the portal: write to info@inlandsis.fr with your order number.

Your statutory rights are unaffected. Details in our Terms and Conditions.

Business customers

Shipped by DPD as soon as our sales team validates your order. Orders are firm: no returns are possible.

Full delivery and return conditions for business customers

Shipping and delivery of your parcel

Parcels are generally prepared and shipped on the day your order is validated by our sales department. They are shipped via DPD Predict, a delivery service with an appointment arranged by text message (if you have entered a mobile phone number in your customer account), or via DPD Classic (if we do not have your mobile number).

Your parcel can be tracked in real time with the tracking number provided by the carrier, available in your customer account under “Orders”.

All our parcels are delivered against signature. Please note that any damaged parcel must be reported with a written reservation on the carrier's delivery note. Any open or pierced parcel must be refused.

Shipping charges include preparation and packaging as well as carriage. Preparation charges are fixed, while carriage varies with the total weight of the parcel. We recommend grouping all your items in a single order. We cannot combine two orders placed separately, and shipping charges apply to each of them. Your parcel travels at your own risk, but particular care is taken with fragile items. Box sizes are appropriate and your items are properly protected.

Return conditions

Every order is considered firm and final. Returns are therefore not accepted.

In accordance with our General Terms and Conditions of Sale for business customers, any request to modify, suspend or cancel an order that has become final is subject to the express written acceptance of Inlandsis, SAS Polar Quest. Failing such agreement, Polar Quest is entitled to require performance of the order and full payment of the amounts stated in it.