Shipping & Delivery Information for private customers

Stock Availability: Unless noted otherwise, all items on our site are in stock.

Order Dispatch:

• Orders placed before 1 PM are dispatched the same day.
• Orders placed after 1 PM are dispatched the following day.
• Weekend orders (after Friday 1 PM) are dispatched on Monday.

Tracking Your Package:
You can track your package in real time using the tracking number sent to your email. This information is also available in your customer account under the "Order History" section.

Delivery Process:
All parcels are delivered with a signature required. If you receive a damaged package, make sure to note it on the carrier's slip. Refuse any open or punctured packages.

Return Conditions

Not Completely Satisfied?
No problem! Enjoy hassle-free shopping with complimentary returns on all orders. INLANDSIS will refund any item that does not meet your expectations within 60 days of receiving your package. Returns are processed within a maximum of 5 working days after their receipt at our warehouse.

Important:
Incomplete, damaged, or soiled items (e.g., hair, saliva stains, mud) cannot be returned. We recommend trying the product indoors on a clean dog and ensuring it is free from hair or other traces prior to return.

How to Return an Item:
To initiate a return, please email us at info@inlandsis.fr. We will send you a return label to facilitate the free return of the merchandise.

Items that come in specific commercial packaging (e.g., boxes, mesh bags) must be returned in that original packaging.

Contact Us

For any questions or assistance, please reach out to us at info@inlandsis.fr.
Hours: Monday – Friday: 9 AM - 1 PM | 2 PM - 5 PM

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Shipping & Delivery Information for Professional Customers

Order Processing and Shipping:
Orders are generally processed and shipped on the same day they are validated by our sales department. We use DPD Predict for delivery by appointment via text message (if a mobile number is provided) or DPD Classic (if no mobile number is available).

Tracking Your Delivery:
You can track your package in real time using the tracking number sent to your email. This information is also available in your customer account under the "Order History" section.

Delivery Confirmation:
All packages require a signature upon delivery. If your package arrives damaged, please indicate the issue on the Delivery Note. Any opened or torn packages should be refused.

Delivery Costs:
Delivery costs include order processing, packaging, and shipping. Processing costs are fixed, while shipping fees vary based on the total weight of the package. We recommend consolidating your items into a single order, as we cannot combine separate orders, and shipping charges will apply to each.

Risk and Packaging:
Your package is delivered at your own risk, but we take special care with fragile items. We use appropriately sized boxes and ensure that your items are securely protected during transit.

Return Policy for Professional Customers

All orders are considered firm and final; therefore, returns are not permitted. In accordance with our General Terms and Conditions of Sale for professional customers, any request for modification, suspension, or cancellation of a firm order requires written consent from Polar Quest. In the absence of such an agreement, Polar Quest reserves the right to enforce the order and demand full payment of the amounts stipulated.